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Quality Policy


CSG is dedicated to deliver a service at a quality that will meet our Clients’ expectation whilst providing efficient and timely solutions. It is clearly recognised that everyone benefits from quality. It reflects directly on our success and is actively encouraged as a matter of pride and satisfaction for all employees.


Training is made available to every employee to enhance understanding of the quality policy, the procedures that flow from it, and their effective application. Our objective is to execute all work processes effectively and efficiently at first attempt.

To achieve this, we ensure the policy will be understood, implemented and maintained at all levels of the organisation by developing procedures tailored to the desired work practices and then working to them.

We focus on best work practices with procedures defined to minimise waste and error across all activities, including project execution and Technical Facility Management.

CSG provides adequate resources to develop and maintain quality, safety and environmental planning, control, assurance and improvement initiatives with training to ensure full participation of employees.

Quality, safety and environmental protection are management responsibilities. Turnkey management continually monitors the quality of all products and services while ensuring that safety and environmental protection standards are maintained to the highest practicable standard.

We continually monitor company operations through auditing functions and key performance indicators, to ensure conformance to agreed requirements and targets, and implementing initiatives to promote a trend of continuous improvement.


The purpose of our Quality Policy is to ensure that all products and services supplied to our clients consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has plans and goals which will be improved upon year after year.


It is CSG’s policy to maintain on a continual basis an effective Quality regime, which will assure our clients that the products and services supplied conform to strict procedures and disciplines of the company, this will ensure that we meet clients needs and expectations.


CSG is firmly committed to providing a Quality service and the total participation of all personnel is mandatory.


The policy of Quality is in place to ensure that the overall organisational goals of Turnkey are met. The goals of this company are to ensure that the best possible products and services are supplied to our clients, and that we are able to meet their needs and requirements as effectively and efficiently as possible